Cut Through the Confusion of In-Flight Wi-Fi

Travelers used to struggle to figure out if their flight was going to have Wi-Fi. Now the question is whether they’ll have Wi-Fi that works.

Wi-Fi has grown from a mile-high luxury to an essential amenity for many travelers. Internet connections are more important than food in airline surveys. Alaska Airlines says Wi-Fi reliability is the No. 1 topic of conversation among its most loyal customers. “There are certain things people view they need while in a metal tube, and Wi-Fi is one of them,’’ Alaska spokeswoman Bobbie Egan…

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